Cancellation Policy

Last Updated: July 2026

We do everything to ensure your pizza arrives hot, tasty, and exactly as ordered. If a problem arises, here is our cancellation policy.

Order Cancellation

Our pizzas are made especially for each order. You can cancel an order free of charge as long as its preparation has not begun at the restaurant. Once preparation has started or the delivery person has dispatched, the order cannot be canceled, in accordance with the Consumer Protection Law, as these are custom-made perishable food items.

Something went wrong?

If you received an incorrect, missing, defective order, or one that doesn't match what you ordered – first of all, we apologize.

So we can handle the matter quickly, please contact us as soon as possible after receiving the order, preferably no later than one hour from receipt.

Contact us

For any question, inquiry, or request, you can contact the restaurant:

How will we handle your request?

After clarifying the case, we will act quickly to find the appropriate solution. Depending on the circumstances and the provisions of the law, one of the following solutions may be offered: product replacement, store credit, compensation, or a full or partial refund.